Joe Wang

Joe Wang is an accomplished professional specializing in customer experience and service management, currently serving as the Director of Customer and Community Experience at Ancestry. With extensive experience in various leadership roles, Joe has successfully established and managed high-performing customer care teams at Side and Upwork, overseeing significant annual production volumes and enhancing service efficiency. Joe's career includes key positions at Alibaba.com and Yahoo, where strategic initiatives improved global service operations for large user bases. Educational credentials include an MBA in Marketing and Operations Management from Gies College of Business - University of Illinois Urbana-Champaign and a Bachelor of Science in Computer Science and Engineering from Tatung University.