Julianne Hlavka

Julianne Hlavka has an extensive work experience in customer service management. Julianne started their career as a Customer Service Manager at Western Publishing/Golden Books Family Entertainment in 1979, where they oversaw a team of 11+ CSRs and 3 team leaders, managing the accuracy and timeliness of orders resulting in $175 million in sales. Julianne was progressively promoted within the company, eventually becoming the Customer Service Manager.

After their tenure at Western Publishing/Golden Books Family Entertainment, Hlavka worked as the Customer Service Manager at Lacrosse Rainfair from 2001 to 2002, where they directed order processing activities generating $30 million in industrial product sales. Julianne also had complete oversight of the Call Center team members and restructuring the department from a reactive to proactive environment.

From 2003 to 2004, Hlavka worked at Lesaffre Yeast as the Manager Customer Service. In this role, they directed order processing activities generating $200 million in product sales. Julianne realigned customer service to mirror sales divisions, improving service to customers and helping to exceed corporate goals. Julianne also developed and documented department policies, procedures, and KPI Reports.

Moving forward, Hlavka joined BuySeasons, Inc. in 2004 as a Customer Service Manager. In this position, they managed customer service for two leading internet retailers, handling over 500,000 customer interactions annually across multiple mediums. Julianne provided support to Celebrateexpress.com and Buycostumes.com through phones, chat, email, and social media. Julianne held this role until 2012.

Most recently, Hlavka has been working as a Customer Service Manager at Andis Company since 2013. The details of their responsibilities and accomplishments in this role are not provided.

Julianne Hlavka began their education at Concordia University-Wisconsin in 2002, pursuing a degree in Business Administration and Management. However, it is uncertain whether they completed their degree, as their education was in progress during that time.