Susan Parker is a Contact Center Architect currently working at Verinext, specializing in deploying and administering Cisco Contact Center solutions. Previously, Susan served as a Cisco Contact Center Senior Consultant at Pivot CIS Division from 2011 to 2022 and worked as a Principal Consultant at Computacenter in 2022. With earlier roles as a Contact Center Engineer at McKenzie Consulting and in Marketing/Sales at Export Import Associates, Susan has developed a diverse skill set throughout their career. Susan is a certified Cisco Contact Center Specialist. Additionally, Susan is currently pursuing education at Modesto Junior College.
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