Rafael Lima

Rafael Lima is a seasoned professional with extensive experience in commercial and customer relationship management in the logistics and risk management sectors. Currently serving as a Commercial Specialist and Customer Success Manager at AngelLira Rastreamento Satelital since August 2018, Rafael is responsible for customer satisfaction metrics, retention strategies, and optimizing contracted resources. Previously, Rafael held roles such as Operations and Risk Manager at S3GR Gerenciamento de Risco e Logística, where oversight of monitoring centers and operational costs was key, as well as Accounts Manager at Sistema 3 Gerenciamento de Riscos, focusing on contract management and stakeholder relationships. Educational achievements include an MBA in Operations and Logistics from USCS, expected in June 2024, and a Bachelor's degree in Business Administration from Universidade São Marcos, completed in 2011.