Maria Mata

Director Of Customer Experience at Anja Health

Maria Mata has a diverse work experience spanning several industries. Maria is currently employed at Anja Health as the Manager of Product Operations and Development. Prior to that, they worked at hims & hers as the Quality Assurance Manager and later as the Customer Experience Manager. Maria also served as the Customer Experience Manager at Patagonia.

Before that, Maria worked at Wayfair as the Customer Service Manager, where they successfully onboarded managers and new-hire classes virtually, built a high-performing virtual team, and contributed to the launch of a new emailing and chat platform. Prior to Wayfair, Maria worked at Asurion in various roles, including Operations Service Supervisor, Call Center Supervisor/Operations Supervisor, and Operations Claims Supervisor. Maria managed remote teams, improved work quality and quantity, and facilitated employee development and conflict resolution.

Maria also served as the Assistant Store Manager at Sprint Connect, LLC., where they supported the Retail Store Manager in various operational tasks and implemented strategies to increase sales. Maria also worked at T-Mobile as an Assistant Store Manager and Mobile Associate, where they were responsible for employee training and development, customer service, store leadership, and other operational functions. Throughout their career, Maria has demonstrated strong leadership skills, a customer-focused approach, and a track record of successful performance.

Maria Mata attended Lone Star College from 2009 to 2010, but no specific degree or field of study information is available. In terms of additional certifications, they obtained the following:

- "Asking for Feedback as an Employee" from LinkedIn in March 2021.

- "Diversity, Inclusion, and Belonging" from LinkedIn in March 2021.

- "Inclusive Mindset" from LinkedIn in February 2021.

- "Six Sigma White Belt" from Asurion (exact date of obtaining is unknown).

- "Six Sigma Yellow Belt" from Asurion (exact date of obtaining is unknown).

Please note that no further educational details are provided beyond Lone Star College.

Links

Previous companies

Asurion logo
T-Mobile logo
Wayfair logo

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Peers

Timeline

  • Director Of Customer Experience

    September, 2022 - present

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