Roniesha Latham

Roniesha Latham is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as the Director of Customer Experience at BIOSTRAP, Roniesha leads a dedicated team focused on issue resolution and enhancing customer satisfaction through close collaboration with the tech team. Prior experience includes roles such as Manager of Customer Experience, Head of Product and Operations (Consultant) at OrthoNu, and Head of Customer Service at Tapas Media, where efforts centered on customer advocacy and data-driven decision-making. With a solid foundation in customer service management obtained through positions at SafeRide Health, California Home Medical Equipment, Apria Healthcare, and Taxbot, Roniesha possesses a Bachelor of Science in Business Administration and Management with a focus on Project Management from Columbia Southern University.