Eileen Hale, LSSGB

Eileen Hale, LSSGB has a diverse work experience. Eileen is currently working at AnjuSoftware as a Manager of Customer Success, where they proactively engage and builds business relationships with current customers. Eileen also collaborates with the Customer Success team on customer outreach messaging and leads customer Quarterly Business Reviews.

In conjunction with their role at Anju Software, Eileen also serves as a Global Customer Care Manager, working with C-Level Leadership and Customer Care management to enhance metric reporting, SOPs, SLAs, and customer satisfaction. Eileen leads two technical support teams in a SaaS environment, supporting CROs and pharmaceutical companies in clinical trials.

Prior to their current roles, Eileen served as an IT/Operational Excellence Performance Improvement Leader at MaineHealth, managing and facilitating Operational Excellence and Lean Six Sigma improvement projects. Eileen was responsible for creating metrics to showcase the overall health of Operational Excellence in the IT department.

Eileen also worked as a Project Manager at MaineHealth, handling EPIC upgrades and serving as the Operational Excellence Information Technology Lead for the Westbrook campus. Additionally, they were a Director of Operations at Citra Health Solutions, overseeing all Telemedical service representatives and implementing corporate metrics to increase customer satisfaction.

Earlier in their career, Eileen worked as a Manager of Customer Care - Technical Support at OmniComm Systems, where they led technical support teams in a SaaS environment for clinical trials. Eileen successfully improved customer support satisfaction and incident resolution rates.

In their previous roles, Eileen also served as a Manager of Help Desk, Operations at J. Jill and as a Director of Customer Success at MeetingMatrix International.

Eileen Hale, LSSGB, has an education history that includes attending NHTI, Concord's Community College and Edward Little High School. However, specific details such as the years of attendance, degree names, and fields of study are not provided. In addition to their education, Eileen has obtained certifications in Operational Excellence (Six Sigma) Green Belt and Operational Excellence (Six Sigma) White Belt from MaineHealth, in August 2020 and June 2019 respectively.