Tiana Lambert

Tiana Lambert has extensive work experience in the software support field. Tiana started their career at NRG Source in 1999 as a Web Developer and worked there until 2001. From 2001 to 2005, they worked at Datalabs, Inc as a Manager/Programmer. Later, they joined ClinPhone Group Ltd in 2003 as a Technical Support Manager, where they analyzed and resolved study design issues and communicated solutions to stakeholders. In 2009, they moved to Parexel as a Senior Technical Support Manager, leading a Level 2 support team and providing expert analysis on unresolved issues. Tiana continued in this role until 2021 when they transitioned to CALYX (previously PAREXEL/Perceptive Informatics) as a Senior Manager, Service Operations. In this role, Tiana streamlined day-to-day operations by leading resolver teams and provided workload forecasting and resource management. Currently, they are working at Anju Software as a Manager, Software Support, starting in 2023.

Tiana Lambert holds a Bachelor of Business Administration (BBA) degree in Management Information Systems, General from California State University, Long Beach. In addition to their degree, they have obtained several certifications, including Critical Thinking and Problem Solving, Customer Service: Problem-Solving and Troubleshooting, How to Crush Self-Doubt and Build Self-Confidence, Level Up: Advanced SQL, Making More Impact as a Middle Manager, The Future of Work: The Necessary Skills of Your Future Workforce, and The Three Pillars of Effective Communication. These certifications were obtained in May 2023 from LinkedIn.