VC

Victoria Fowler Assoc CIPD

Head of Operational Excellence at ANNA Money

Victoria Fowler Assoc CIPD has a diverse work experience spanning over several years. Victoria began their career at British Gas in 1994, where they served as a Customer Sales Manager until 2000. From there, they joined Centrica, taking on roles as a Senior Sales Officer and later as a Business Sales Manager. In 2006, Victoria joined Barclays Partner Finance as a Business Manager and eventually became the Head of Customer Services. Additionally, they held the position of Head of Quality Assurance from 2011 to 2014. In 2015, Victoria started working as a Freelance Proofreader at vfeditorial, offering professional proofreading and copy-editing services to writers, publishers, businesses, and students. Victoria then moved to ANNA Money, where they worked as the Deputy Head of Customer Experience from 2018 until 2020. Currently, Victoria holds the position of Head of Operational Excellence at ANNA Money.

Victoria Fowler Assoc CIPD completed their Bachelor's Degree in English from Swansea University, where they studied from 1991 to 1994. Prior to that, they attended Whitchurch High School in Cardiff, although the specific time period is not provided.

In addition to their formal education, Victoria Fowler Assoc CIPD has obtained several certifications. In 2023, they completed the ISO Internal Auditor Course from the British Assessment Bureau. In 2020, they obtained the Level 5 Certificate in Human Resource Management from CIPD. In 2014, they obtained certifications in "Brush up your grammar," "On-screen editing 1," and "Proofreading 1: Introduction" from the Society for Editors and Proofreaders (SfEP).

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Previous companies

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Timeline

  • Head of Operational Excellence

    December, 2020 - present

  • Deputy Head of Customer Experience

    March, 2018

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