Joshua King

Joshua King currently serves as the CX Systems and Performance Lead at Quad Lock, where responsibilities include overseeing the configuration and optimization of CX systems such as Zendesk and AI chatbots to enhance decision-making and operational efficiency. Previously, Joshua was an Operations Analyst at Eptura, focusing on evaluating and improving operational support processes through data-driven insights. Earlier experience includes leading the Customer Experience team at SecurePay, where Joshua ensured service level agreements were met, and managing teams at Australia Post, promoting exceptional customer experiences through coaching and development. Joshua is furthering education at Monash University, studying until June 2024.