Tiago Rodrigues

Tiago Rodrigues has a diverse work experience spanning from 2006 to 2023. Tiago currently works at Kognic as a Key Account Executive since May 2023. Prior to that, they held the position of Sr. Customer Success Manager at Kognic from March 2022 to May 2023. Tiago also worked at Minna Technologies as a Senior Strategic Account Manager from December 2019 to January 2022. Tiago was responsible for integrating subscription management technology with retail banks to enhance customer engagement and satisfaction.

Before joining Minna Technologies, Tiago worked at The Conference Board as a Senior Key Account Manager from August 2018 to November 2019. In this role, they focused on business development and sales enablement across EMEA, building strong client relationships and launching new councils based on market needs.

Prior to their roles in technology and business development, Tiago gained extensive financial industry experience at RBC. Tiago held the position of Sr. Branch Manager from June 2015 to June 2018, where they achieved team sales objectives and developed relationships with clients. Before that, they served as a Sr. Branch Manager focusing on volume growth, market share, and profitability from January 2014 to June 2015. Tiago started their career at RBC as an Assistant Branch Manager from March 2011 to January 2014, leading a team to deliver exceptional client experiences.

Additionally, Tiago has retail operations management experience from Starbucks, where they worked as a Dual Store Retail Operations Manager from May 2007 to February 2011. Tiago was responsible for ensuring the efficient and profitable operation of Starbucks stores, leading and empowering store partners, and implementing company policies.

In 2006, Tiago began their career as an Operations Manager at Cara Operation Limited.

Throughout their career, Tiago has demonstrated strong skills in account management, customer success, business development, sales enablement, and leadership.

Tiago Rodrigues obtained a Bachelor of Business Administration (BBA) in Management & Leadership from Fanshawe College, where they studied Business Administration, Management, and Operations from 2003 to 2006. Additionally, they have obtained several certifications including Learning HubSpot CRM from LinkedIn in January 2020 and Project Management Professional (PMP) from Mohawk College in September 2007. Tiago also holds certifications in Anti Money Laundering, Bank Compliance from the Canadian Securities Institute (CSI), and Canadian Securities, though specific details such as the month and year of obtaining these certifications are not provided.