Grace O.

Grace O. is a Senior UX Researcher at AnswerLab, with a progression of roles including UX Researcher and UX Research Analyst since October 2021. Prior experience includes serving as a Graduate Teaching Assistant at Cornell University, where Grace O. supported courses in Qualitative User Research Methods and Human-Computer Interaction Design. Grace O. also worked as a User Experience Researcher and Strategist at Bloom, conducting customer discovery and developing user personas during the startup's transitions. Additionally, Grace O. interned at Visa, collaborating on generative research and usability testing across multiple projects. Educational credentials include a Master's of Professional Studies in Information Science/Studies and a Bachelor of Science in Information Science, both from Cornell University.