Michael Tiknis is an experienced professional with a diverse background in customer success and management across multiple industries. Currently serving as the Critical Situation Manager at Anthology Inc, Michael is instrumental in establishing best practices for the new Voice of the Client team. Previously, as a Customer Success Manager at MindGym, Michael managed Jira systems and documentation, and at Lexia Learning, Michael led technical onboarding for clients as well as interdepartmental projects. Michael has also held various roles at Commvault, Achieve3000, American Eagle Outfitters, and TD, demonstrating a strong ability to build relationships, drive customer satisfaction, and enhance operational efficiencies. Michael holds a Bachelor's degree in Marketing from Kean University.
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