Anywhere365
Tim van Oerle is an experienced executive currently serving as COO at ANYWHERE365® since May 2024. Previously, Tim held interim roles as Group Managing Director - Core Business at Marston Holdings and COO Global Services at Finastra, where significant operational enhancements were implemented in a $340 million global fintech environment. Other notable positions include VP Global Operations & Programs at Unit4, COO at Improved Apps and Anova Power, and VP Performance and Strategy at Regus. Tim's extensive career also features roles at Torex, HP Software, and SAP, where leadership focused on performance optimization, operational transformation, and strategic change. Tim holds a Bachelor of Business Science degree in Finance and Economics from the University of Cape Town.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!