Michelle Tham is a solutions-focused delivery strategist currently serving as the Head of Customer Propositions at ANZ, where they prioritize customer needs and drive impactful outcomes. With extensive experience in the financial services industry, Michelle has held various leadership roles at ASB Bank, including Chapter Lead and Delivery Lead, managing complex projects and fostering collaborative team cultures. They have a proven track record of successfully implementing strategic plans and building strong stakeholder relationships, and were recognized with multiple awards for their contributions to customer experience and innovation. Michelle holds a Bachelor of Science (Hons) in Business Information Systems from Sheffield Hallam University.
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