Natasha Kaing is a seasoned Lead Journey Expert (Business Analyst) with extensive experience in change management and business analysis. They worked at ANZ from 2014 to 2017, where they held various roles, including leading workshops to gather business requirements and managing change activities for continuous delivery releases. Natasha later served as a Senior Business Analyst at Mercer from 2019 to 2021. They earned a Bachelor of Business Systems in Information Technology from Monash University in 2006.
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