Rita Sarma

Rita Sarma is an Operations Manager at ANZ, where they currently oversee teams in Bangalore focused on credit assessment and home loans for New Zealand. Their role involves implementing quality control strategies and optimizing operational efficiency to enhance the customer lending experience. Prior to ANZ, Rita served as a Team Manager at Barclays, where they honed skills in conflict management and customer loyalty. Additionally, their experience includes positions at American Express, Swiggy, and Emigra Worldwide, contributing to a diverse background in customer service operations. Rita is pursuing a Bachelor of Arts in Psychology, Journalism, and Communicative English at CMR Group of Institutions.