Lead Onboarding Manager- German Speaking (f/m/d)

The hospitality industry is dominated by all-in-one software with a closed architecture. This creates data siloes, slow development and dependency on big players. We are changing that!

Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

Are you up for the challenge? We’re looking for a Lead Onboarding Manager- German speaking (f/m/d) to join our team in Munich! This job is a great opportunity for professionals willing to take the next step in their careers.

Since the founding of Apaleo, we've welcomed over thirty different nationalities into our team. We aspire to increase this number as we continue to grow. Saying this, it's also important to us that you bring your whole, authentic self to work every day and actively teach us what it means to be you.

What you are getting up to:

• Take full ownership of the onboarding process, ensuring a smooth implementation for new customers.
• Lead and mentor the onboarding team, providing guidance, training, and support to enhance their performance.
• Build and maintain strong relationships with clients, ensuring their requirements are understood and met.
• Act as the primary point of escalation for complex onboarding issues, collaborating with cross-functional teams to resolve challenges.
• Develop and refine onboarding strategies, tools, and processes to improve efficiency and customer satisfaction.
• Monitor and report on onboarding KPIs, driving continuous improvement

What we value:

• Proven experience in onboarding, implementation, or customer success, ideally in the SaaS or hospitality industry.
• Strong leadership abilities with prior experience managing or mentoring a team.
• Familiarity with customer onboarding tools and technologies;
• Excellent project management and communication skills.
• Analytical mindset with the ability to identify and act on improvement opportunities.
• Fluent in German and English; additional languages are a plus.

What we offer

You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us!

• A diverse team of motivated and international experts from various disciplines and backgrounds;
• Flexible structure with a flat hierarchy;
• A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
• Team events: dinners, cocktail clubs, sports groups and more;
• Fair compensation with a transparent peer review structure, career progression & personal development program;
• 30 vacation days per year;
• Free public transportation inside the city of Munich.

We are an Equal Opportunity and Affirmative Action Employer, who encourages applications from all qualified individuals without regard to color, race, religion, gender identity, sex, gender expression, national origin, age, marital status, disability, or to other non-work-related factors.