Mark Anthony Pena

Mark Anthony Pena is a seasoned IT professional currently serving as a Senior Service Desk Analyst at APG & Co Pty Ltd since March 2022. With prior experience as an IT Support Specialist at Robert Half, Mark has successfully managed technical support projects, including setups and inventory management, while providing first-call assistance across multiple regions. Previous roles include Service Desk Analyst at Noni B Group, where Mark oversaw the Helpdesk team and ensured timely resolutions for complex technical issues, and Technical Support Supervisor at Flip Australia, focusing on Internet and IPTV services. Mark's background also features expertise in flood modeling and engineering research, supported by degrees in Multimedia Studies and Geodetic Engineering from the University of the Philippines.