Diego Pereira

Diego Pereira is an experienced Service Desk Analyst with a strong background in customer support and IT solutions across multiple organizations. Currently employed at Partners Group since April 2022, Diego manages incidents and requests using ServiceNow, provides remote support, and collaborates with various teams and third-party vendors. Previous roles include similar positions at Peabody, British Heart Foundation, and Cyntergy, where responsibilities encompassed ticket management, user support, and account administration across platforms such as Active Directory and Microsoft 365. Diego also has a diverse professional history, having served as a Supervisor in a restaurant and as an Administrative Assistant in financial roles. Diego is pursuing a Bachelor's degree in System Analysis and Development from Centro Universitário Internacional UNINTER.