Hjalmer Duenow

Hjalmer Duenow is an experienced technical professional with a robust background in IT support and engineering, currently serving as an Enterprise Technical Lead at APi Group since November 2012. Prior to this role, Hjalmer worked as a Technical Support Analyst at Thomson Reuters, providing exceptional service and second-level support for hardware and software. Hjalmer's career includes positions as a Consultant at Tech•pro, where tier II support was delivered, and as a System Engineer at WAM!NET, where responsibilities included deploying Exchange 2000. Earlier experience at C.H. Robinson involved help desk and technical support for Microsoft Office and Windows environments. Hjalmer holds an Associate of Applied Science degree in Multimedia and Computer Graphics from Minnesota School of Business and has pursued studies at both the University of Florida and Minnesota State University, Mankato.