John Ward

John Ward has a diverse work experience. John started their career in 2018 as a Test Technician at the University of New Hampshire Interoperability Laboratory. In this role, they were responsible for conducting tests and ensuring the proper functioning of various products.

In 2019, John joined Apica as a Technical Support Engineer. John was involved in implementing and supporting APM SaaS products, collaborating with enterprise engineers and network security teams. John also developed user journey scripts to test applications and served as a customer advocate, resolving customer escalations promptly.

As they gained expertise, John was promoted to the role of Technical Support Engineer Team Lead in 2020. In this position, they supervised a team of three Technical Support Engineers located in different regions. John focused on maintaining customer satisfaction, meeting SLA's, and reporting on trends and opportunities for improvement.

In 2021, John transitioned to the role of Technical Account Manager at Apica. John became the primary technical point of contact for mid-market, long-term clients. John'sresponsibilities included managing customer onboarding, providing technical guidance, and leveraging SaaS and CRM tools to support clients.

Throughout their career, John has demonstrated proficiency in customer support, technical troubleshooting, and utilizing various tools and resources to deliver efficient solutions.

John Ward attended the University of New Hampshire from 2015 to 2019, where they pursued a Bachelor of Science degree in Information Technology.