Farzad P Bokdawala

Farzad P Bokdawala is a seasoned professional in Learning and Development with extensive experience across various roles in corporate training and communications. Currently serving as Senior Manager at Apidel Technologies since October 2016, responsibilities include conducting new hire training and performing Training Needs Analysis for business units. Prior experience includes serving as Team Lead at Nexsus Techno Solutions overseeing operations for customer service, and as a Voice and Accent Trainer at Accenture Credit Services, where contributions included developing training content, conducting performance analysis, and enhancing customer service quality. Earlier roles at Zenta involved training new hires in voice, accent, and soft skills, and began a career in customer service. Educational qualifications consist of a Bachelor's Degree in Commerce and Accounting from The Byramjee Jeejeebhoy Parsee Charitable Trust College of Commerce.