Vacilio Olvera

Vacilio Olvera is an experienced IT professional currently serving as the IT Escalations Manager at Apollo Education Group since September 2006. Responsibilities include managing tier 2 support and internal/external escalations, coordinating communication across departments to reduce high-priority incidents, and overseeing project direction to meet business objectives. Vacilio has held various roles within the company, including IT Manager, Product Manager, and Technical Support Supervisor, focusing on enhancing service desk operations, team development, and performance coaching. Previous experience includes positions at Cendant and MCI, providing helpdesk and technical support. Educational qualifications include a Master's in Information Systems and a Bachelor's in Business Management from the University of Phoenix, along with an Associate's degree in PC Technician/Networking from Everest College.