Apollo Education Group
Vacilio Olvera is an experienced IT professional currently serving as the IT Escalations Manager at Apollo Education Group since September 2006. Responsibilities include managing tier 2 support and internal/external escalations, coordinating communication across departments to reduce high-priority incidents, and overseeing project direction to meet business objectives. Vacilio has held various roles within the company, including IT Manager, Product Manager, and Technical Support Supervisor, focusing on enhancing service desk operations, team development, and performance coaching. Previous experience includes positions at Cendant and MCI, providing helpdesk and technical support. Educational qualifications include a Master's in Information Systems and a Bachelor's in Business Management from the University of Phoenix, along with an Associate's degree in PC Technician/Networking from Everest College.
Apollo Education Group
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Apollo Education Group, Inc. is a private education provider. The Company offers undergraduate, graduate, certificate and non-degree educational programs and services, online and on-campus, principally to working learners in the United States and abroad. The Company's segments are University of Phoenix, Apollo Global and Other. The Company's University of Phoenix segment offers undergraduate and graduate degrees through its nine colleges in a range of program areas, as well as various non-degree programs. The Company's Apollo Global segment includes its institutions based outside the United States and its corporate operations. The Company's Other segment primarily includes Apollo Professional Development, which provides relevant programs for employers to help them recruit, develop and retain a workforce, and the Company's corporate activities.