Jesse T. Barbieri

Customer Service Product Specialist at Apollo Neuro

Jesse T. Barbieri has a diverse work experience, starting in 2016 as a Technical Account Manager Mentee at Microsoft, where they shadowed and learned from Technical Account Managers. They also participated in a Hackathon and reviewed statement of work for customers. In 2017, Jesse volunteered as an IT Technician at the New Jersey Institute of Technology, providing technical support to fellow students. They logged, triaged, and resolved incidents and followed up on resolved issues. That same year, Jesse also worked as a Server for high-end events at Julia Valler Staffing & Events, ensuring guests had a positive experience. In 2020, Jesse joined Apollo Neuro as a Technical Support Specialist, troubleshooting technical issues and resolving product issues for customers with varying technological skills. They also worked as a Customer Service Product Specialist, demonstrating expertise in the Apollo device and the Apollo Neuro application and resolving technical issues escalated to Tier 2.

Jesse T. Barbieri completed a Bachelor of Science in Information Technology from New Jersey Institute of Technology from 2015 to 2019.

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Timeline

  • Customer Service Product Specialist

    April, 2022 - present

  • Technical Support Specialist

    October, 2020