Archna Gupta

Archna Gupta is an experienced professional in healthcare operations and patient experience, currently serving as Group Head of Operation & Service Excellence in Preventive Health at Apollo Hospitals. Previously, Archna has held significant roles including Group Head of Patient Experience at CK Birla Hospitals in India, Head of Customer Relationship Management and Regional Patient Experience Head at Fortis Healthcare, and Head of Customer Experience and Service Excellence at Manipal Hospitals. Additionally, Archna served as Regional Manager of Business Excellence for Indian Hotels Company Limited across Andhra Pradesh, Tamil Nadu, and Kerala. Archna Gupta earned an Executive Master of Business Administration in Business Administration and Management from SPJIMR SP Jain Institute of Management & Research from 2007 to 2010.