Mohamed Salaheldin

Mohamed Salaheldin is an experienced customer support professional with a strong background in eCommerce and call center management. Currently serving as the Head of Customer Support & Call center at Apparel Group since August 2022, Mohamed develops customer service strategies and leads a team to achieve performance metrics. Prior roles include Customer Service Support Manager at FirstCry.com, Online Customer Support Team Manager at Al-Futtaim, and a series of positions at Wadi.com focused on workforce management and team leadership. Earlier experience includes roles at the Roads and Transport Authority as a Call Center Quality Assurance Analyst and as a Customer Service Representative, as well as a Senior Sales Executive at Abou Ghaly Motors. Mohamed holds a Bachelor’s degree in Law from Alexandria University.