Michelle Lima holds a Bachelor's degree in Communications and has specialized in business management and customer experience. With over 20 years of experience in customer service and leadership roles, Michelle has consistently demonstrated the ability to establish productive relationships and lead teams effectively. Their professional journey includes positions at Whirlpool SA, Luxottica, and Natura Cosméticos, and they currently serve as the Franchise Director at EssilorLuxottica, contributing to innovative customer service strategies in the LatAm region. Michelle has also pursued further education, including an MBA from FGV and specialized training at the Disney Institute.
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