Elena V. is a seasoned professional with extensive experience in customer care and solutions, currently serving as a Customer Solutions Expert I at AppFolio since February 2020, specializing in the Affordable Housing sector. Prior roles at AppFolio include Senior Integrations Specialist and Senior Customer Care Representative, where Elena consistently surpassed performance metrics while assisting clients with various software-related issues. Previous experience includes working as a Customer Care Specialist for Fossil Group, where Elena managed inquiries for wearable technology, and as a Customer Content Specialist at PR Newswire, providing consultative services for press releases. Elena began their career in customer service and support roles at Dillard's Inc. and realView Publishing, complemented by a Bachelor's degree in Communication Studies from New Mexico State University and a study abroad experience at Korea University.
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