Mohamed Ismail

Mohamed Ismail has a decade of experience in customer service and eCommerce. In 2010, they began their career as a Front Office Team Lead at Swiss inn & Sun Flower hotels and resort. In 2012, they joined Kout Food Group as a Customer Support Supervisor and Customer Service Representative. In 2014, they moved to talabat as a Regional Customer Operations Manager, Regional Assistant Operations Manager, and Customer Experience Lead. In 2017, they became the Regional Logistics Performance Manager at Delivery Hero, where they managed the last mile delivery team for Delivery Hero MENA in 7 countries. In 2019, they joined Chalhoub Group as the Regional Head of Digital Customer Experience, where they built and managed the group's first hybrid contact center. In 2021, they became the Senior Customer Operations Manager at Justlife (previously Justmop), where they built and managed the Customer Experience department with over 150 employees in 4 countries. Currently, they are a Senior Project Manager at Appgain.io and a Co-Founder at Nabolia| Furniture eCommerce Platform.

Mohamed Ismail attended Helwan University Cairo from 2005 to 2009, where they earned a Bachelor of Tourism and Hotels in the Guidance department. Mohamed then pursued a Master of Business Administration - MBA in Entrepreneurship/Entrepreneurial Studies from Grenoble Ecole de Management from 2021 to 2023.