Guillermo Bonilla

Guillermo Bonilla is an experienced Workforce Manager currently at Applaudo Studios since March 2020, where responsibilities include managing the Fulfillment Process and strategically planning for internal and external workforce needs. Prior to this role, Guillermo spent nearly a decade at TELUS International in various capacities, culminating as Manager of Workforce Management, overseeing a diverse team supporting over 800 employees across multiple locations. Guillermo's career began at Sykes Enterprises, Incorporated, as a Customer Service Representative, providing expert assistance in travel arrangements. Guillermo holds a Bachelor of Business Administration from Franklin University and is pursuing a Master in Project Management from the same institution, along with a Técnico en Ingeniería de Sistemas Informáticos degree from Escuela Especializada en Ingeniería ITCA-FEPADE.