Nancy Desai Itil, Csm, Acp, Salesforce

Solution Delivery Manager at Applause

Nancy Desai has a diverse range of work experience in various technology-related roles. Starting from their most recent position, they currently work at Applause as a Solution Delivery Manager. Prior to that, they served as a Sr. Delivery Manager at Trinity Industries, Inc., where they were responsible for ensuring the quality and reliability of Salesforce and Mulesoft applications. Before that, Nancy worked as a Scrum Master at Charles Schwab, where they oversaw multiple agile projects and maintained strong relationships with stakeholders. Nancy then transitioned to MUFG as an Associate Director, where they served as an Agile coach and led multiple SCRUM teams. Prior to that, Nancy worked at Freeman Company as a Manager of Digital Service Delivery, managing digital projects and delivering high-quality results for various clients. Their earlier experience includes working as a Business Systems Analyst and Technology Support Technician at Lehigh Hanson, where they managed technology and business intelligence projects. Lastly, Nancy started their career at Choice Hotels International as a Manager of Front Desk and Technology for Comfort Inn, where they designed communication systems and implemented remodeling projects. Nancy holds certifications in ITIL, CSM, ACP, and Salesforce, demonstrating their expertise in project management and IT service delivery.

Nancy Desai's education history begins in 2004 when they attended ECPI University. During their time there, they pursued an Associate of Science (AS) degree in Technology, Networking, and Cybersecurity. Nancy completed their studies in 2006.

Nancy's educational journey continued in 2021, again at ECPI University, where they are currently pursuing a Bachelor's degree in Data Science. This program is expected to be completed in 2022.

In addition to their educational qualifications, Nancy has obtained several certifications to enhance their professional skills. In 2010, they achieved the ITIL certification, although the institution from which it was obtained is not specified.

Furthermore, in 2019, Nancy earned the PMI Agile Certified Practitioner (PMI-ACP) certification from the Project Management Institute. Nancy also obtained the Certified ScrumMaster (CSM) certification from the Scrum Alliance in the same year.

It is important to note that no other educational or certification experiences are mentioned in the provided information, and therefore, no further assumptions can be made about Nancy Desai's education history beyond what is stated here.

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Timeline

  • Solution Delivery Manager

    April, 2022 - present