Michael Hermosa

Michael Hermosa is an experienced operations and customer service professional with a strong background in managing teams and enhancing customer experience. Currently serving as the VP, Assistant Channel Operations Manager at Apple Bank since October 2021, Michael previously held positions at S3 Shared Service Solutions, LLC as Workforce Manager, and at Capital One, progressing from Inbound Customer Service Representative to Senior Customer Service Manager. Michael's tenure at Visa as the Fraud Prevention Manager involved overseeing teams of up to 42 agents and ensuring quality standards in a demanding environment. An education background includes studies at Essex Community College and a high school diploma from Holy Cross High School.