Carla Soares is a skilled professional with extensive experience in technical support and fraud investigation, particularly within the Apple ecosystem. They served as a Fraud Investigator in the Strategic Data Solutions (SDS) team, addressing issues across the Brazil, US, and Canada markets. Previously, Carla was a Genius, providing hardware support for Mac and iOS devices, and an AHA Mac + Chat support advisor, where they resolved technical issues and delivered exceptional customer service. They hold a degree in Foreign Languages, Literatures, and Linguistics from the Universidade do Estado do Rio Grande do Norte and pursued further studies in Film, Cinematography, and Film/Video Production at the Massachusetts College of Art and Design.
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