Charles Alexandre has over a decade of experience in retail management and operations, currently serving as a Retail Manager and Retail Operations Lead at Apple since November 2012. Responsibilities include ensuring operational excellence across customer-focused areas, responding to customer feedback, providing team feedback, and managing scheduling to align with traffic demands. Previously held roles at Apple include Lead Genius and Holiday Support Lead, where expertise in troubleshooting iOS devices was developed. Prior experience includes a Sales Representative position at AT&T Mobility, focusing on driving sales and managing customer accounts, and a brief role as a Human Resources Assistant at AmeriCU Credit Union. Charles holds a Bachelor of Business Administration from Berkeley College-New York and an Associate of Arts and Sciences in Business Administration and Management.
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