Jess Dean is a cross-functional leader currently serving as a Program Manager in Support Experience at Apple, where they drive integrated customer solutions and foster long-term business growth. They have an extensive background at Apple, having held various roles, including Customer Service Manager and Quality Operations Manager, since 2011. Prior to joining Apple, Jess worked as a Software Solutions Consultant at Harte Hanks - FedEx from 2007 to 2010. Jess is also actively involved as a co-chair for Pride@Apple in Austin. They are pursuing a degree in Organismal Biology and Education at the University of Mary-Hardin Baylor.
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