Marcus Koodie, PMP, SSBB, is a Conversational AI Engineering Manager at Apple, leading the Global Retail Online Conversational Engineering Team to enhance customer interactions through AI platforms. With two decades of experience across Retail, Healthcare, Telecommunications, and Technology, Marcus previously served as a Senior Product Manager at Microsoft, driving service solutions for the Surface and Xbox portfolio. They have also held significant roles at Comcast, focusing on customer experience strategy, and at Walgreens, where they managed large-scale pharmacy operations and technology implementations. A certified Six Sigma Black Belt and Project Management Professional, Marcus is dedicated to creating innovative customer experiences and optimizing operational efficiency.
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