Durand Yue

Durand Yue currently serves as the Customer Experience Manager at Applewood Auto Group, leading initiatives to enhance customer interactions and overseeing service team performance. Previous experience includes roles as Warranty Administrator at Porsche Centre Vancouver and CRM Manager at Porsche Centre Hong Kong & Macau, where Durand managed customer data and optimized service quality. Durand has further honed customer relationship skills as CRM Manager at Emperor Watch and Jewellery and Dah Chong Hong Limited, focusing on loyalty programs and customer journey improvement. Earlier professional background includes PR and Marketing Manager at Meizu and Senior Marketing Research Officer at Dah Chong Hong Limited. Durand holds a BBA in Business Management from City University of Hong Kong.