Jessica Spencer

Jessica Spencer is an accomplished Senior Premier Customer Success Manager at Apptio, an IBM Company, since July 2021, where expertise is provided in maintaining post-sales customer success for enterprise and strategic accounts, guiding clients through their technology business management journey. Prior to this role, Jessica served as a Data Analyst at California Polytechnic State University, contributing to technical duties that supported competitive recruitment and admission processes. Experience also includes working at Seattle Children's from June 2007 to 2016 as a Business Systems Analyst, Program Coordinator, and Family Service Coordinator, where responsibilities ranged from identifying business solutions to coordinating patient care and building relationships with patients during sensitive encounters. Jessica holds a Bachelor of Arts degree in English Language and Literature from Seattle Pacific University, earned in 2007.