Edna Torres

Edna Torres, MBA, possesses extensive experience in customer service management and operations across various industries, including healthcare and education. Currently serving as Manager of Customer Service at APS Medical Billing, Edna successfully reduced the abandoned call rate and enhanced service level agreements, while implementing new hiring standards for improved retention. Previous roles include Member Services Manager at Central California Alliance for Health, Benefits Manager at Oasis Advantage, and Operations Manager at Express Scripts, where leadership and team development were key focuses. Edna holds an MBA in Business Administration and Leadership from Belhaven College and a B.S. in Chemistry from Purdue University, emphasizing a strong educational background that supports a successful career in management and customer service excellence.