APS Medical Billing
Edna Torres, MBA, possesses extensive experience in customer service management and operations across various industries, including healthcare and education. Currently serving as Manager of Customer Service at APS Medical Billing, Edna successfully reduced the abandoned call rate and enhanced service level agreements, while implementing new hiring standards for improved retention. Previous roles include Member Services Manager at Central California Alliance for Health, Benefits Manager at Oasis Advantage, and Operations Manager at Express Scripts, where leadership and team development were key focuses. Edna holds an MBA in Business Administration and Leadership from Belhaven College and a B.S. in Chemistry from Purdue University, emphasizing a strong educational background that supports a successful career in management and customer service excellence.
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APS Medical Billing
APS Medical Billing has been providing physician billing services since 1960. APS delivers superior billing and revenue cycle management results to over 190 practices nationwide and continues to grow its client base. We accomplish this by: • Customizing charge capture processes to ensure 100% of work is billed. • Management of commercial payor contracts. • Proprietary contract management system that verifies all payers remit at contracted rates, to the penny, and ensures all fees are higher than your best payment rate. • Dedicated Account Managers and key personnel who provide meaningful feedback. • Regular CPT coding audits with follow-up feedback and education for compliance and revenue maximization. • Proprietary billing system, which is customized to install checks and balances to close any holes unique to any practice. • Dedicated programmers with experience interfacing with almost all LIS and HIS systems. • Expertise in billing for the Professional Component of Clinical Pathology.