Osman YILDIZ is a skilled ServiceNow Architect currently leading transformative IT Service Management and Customer Service Management initiatives at Aptiv. With a strong background in ITSM, CSM, and GenAI-powered automation, Osman has successfully driven impactful implementations across various organizations, including Mercedes-Benz and Mondelēz International. Holding a Master's degree in Business Analytics from Dublin Business School and a Bachelor's degree in Industrial Engineering from Istanbul Technical University, Osman combines technical depth with strategic vision to enhance enterprise-wide digital transformation. Currently, Osman holds Stamp 4 residency in Ireland.
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