Vaidehi Naik

Vaidehi Naik is an accomplished professional with extensive experience in IT service management and analytics. Currently serving as a ServiceNow Product Solution Architect at JPMorgan Chase & Co. since September 2014, Vaidehi has successfully delivered strategic solutions, including an Event solution that generated savings of $3 million through the decommissioning of legacy applications. Prior roles include Vice President of Enterprise Incident and Problem Process Transformation at Citi, where Change Management was implemented within Wholesale Cards, and Assistant Vice President at Barclays Capital, focusing on Global Incident, Problem, and Change Management. Vaidehi began a career in change and incident management at Tenzing Managed IT Services. Educational qualifications include multiple ITIL certifications and a Post-Graduate Diploma in Object Oriented Software Technology from the University of Calgary.