Kyla Dawson

Kyla Dawson is a seasoned professional in workforce management with extensive experience in capacity planning and scheduling. Currently serving as a Senior Manager at Aptive Environmental since March 2022, Kyla guides an in-house team in developing enterprise-level projects to create effective business solutions while aligning project objectives with stakeholder and customer needs. Prior experience at Clearlink from February 2011 to March 2022 includes multiple roles, such as Workforce Capacity Planning Manager, where Kyla enhanced operational efficiency and performance across global locations, and Workforce Scheduling Manager, where expertise in staff scheduling and policy development was demonstrated. Kyla's foundational roles at Clearlink also include positions as Workforce Real Time Analyst, Quality Assurance Specialist, and Sales Executive, showcasing a comprehensive skill set in resource management, quality assurance, and customer engagement. Currently pursuing education at Utah Valley University, Kyla continues to advance professional knowledge and industry acumen.