AQ Services International is about changing the world of customer service, through our mission: 'Driving Front line Performance'. 

Founded in 2001, AQ has over 19 years of experience. During this time, we have developed the right set of tools and expertise allowing us to customize solutions for different businesses. We have grown into a multicultural company with global reach and local roots and serve clients across the full spectrum of the service industry on all continents. 

Measure-
We help companies like yours grow by providing actionable insights into your front line. We specialize in mystery shopping and audits to help you understand each part of your business process, and pinpoint performance breakdowns related to your customers or business.

Act-
We go beyond providing insights, and use data to provide actionable solutions. Based on your companies' insights, we create a personalized action plan to address your toughest business challenges. Through state of the art technology and customizable improvement tools, we take action where needed.

Improve-
At AQ Services, we make our actions count. Our services have shown to result in higher customer & employee satisfaction, more effective & positive coaching options, reduction of operational downtime, an increase in KPI's and much more. 

In us, you will find willing partners who are as passionate about your business - from front line to bottom line, from your products and services to your customers - as you are.

Office Locations: 
Singapore | Kuala Lumpur | The Hague | Shanghai 

Business Development

Professional Services

AQ Services International

Jeroen de Koning

Roberto Vilas Mallo

Karun Baral

Jurriaan van der Linden

J.c. Jhan

Emelie de Bruijn

Magdalena I

Bill le

Ban Hong Teh

Arnold Kuipers

Ana Lee

Soshanna Mussenden

Peishan Huang

The Market Research and Customer Experience team at AQ Services International specializes in gathering and analyzing data to enhance client understanding of their customer service dynamics. Utilizing tools like mystery shopping and audits, the team identifies performance gaps and customer pain points, translating insights into tailored action plans. By focusing on both qualitative and quantitative research, they drive improvements that elevate customer satisfaction, optimize operational processes, and ultimately contribute to the overall success of their clients.

Market Research and Customer Experience

Market Research and Customer Experience

About

Team members