Dani Taylor is an experienced Change Coordinator at AQA since September 2019, specializing in planning and delivering change implementation activities across a diverse portfolio of programmes and projects. Previous roles include Team Manager at Kura (CS) Ltd, where Dani managed and coached a multi-skilled team to meet performance targets, and Customer Service Team Lead at The Contact Company, overseeing a team of 20+ agents. Dani also served as an Advanced Customer Advisor and User Acceptance Tester at United Utilities, handling customer service, stakeholder management, and system testing. Early career experience includes roles in customer support and team leadership at Agency Central Ltd, RentSmart Ltd, and Home Retail Group PLC. Education was completed at John Cleveland College from 2002 to 2005.
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