Leo Alexander is an experienced Information Systems Administrator at Ara Institute of Canterbury since June 2019, responsible for deploying applications and supporting the ICT Security Team with electronic records and SharePoint development. Previously, Leo worked as an ICT Service Desk Analyst, addressing customer issues across various technologies while ensuring compliance with service level agreements. Prior experience includes serving as an Assistant System Engineer at Tata Consultancy Services, where Leo managed projects, handled production environments, responded to client inquiries, and trained junior staff. Leo holds a Graduate Diploma in Information and Communication Technology from Ara Institute of Canterbury and a Bachelor of Technology in Electronics and Communications Engineering from Cochin University of Science and Technology.