Kevin S.

Kevin S. has a diverse work experience spanning multiple industries. Kevin currently works at The Arbinger Institute as the Director of Client Support, where they are responsible for creating an outward support experience for clients. Prior to this, they worked at Supports Medicine as a Support Operations Leader from 2018 to 2023.

From 2021 to 2023, Kevin served as the Director of Technical Support at LearnUpon. In this role, they led a team of 19 reports and implemented customer-experience focused initiatives to enhance technical support services.

Before that, Kevin held various roles at StorageCraft Technology Corp., including International Support Manager and Technical Account Engineer - Cloud Support Manager from 2012 to 2021. Kevin also worked at LANDesk Software as a Technical Support Engineer from 2008 to 2012.

Kevin's early career included positions at Baylor College of Medicine as a Field Support Analyst II / Systems Administrator from 2002 to 2008, at STSN as a Server Support Analyst from 2001 to 2002, and at SENTO as a Customer Support Analyst from 2000 to 2001.

Kevin S. completed their Bachelor of Science degree in Information Technology from Western Governors University from 2006 to 2012. In 2021, they obtained a certification in Diversity, Equity, and Inclusion from the University of South Florida Muma College of Business. Additionally, Kevin has acquired several additional certifications, including Developing and Implementing an Outward Mindset, Outward Inclusion, Outward Leadership, Async Collaboration for Distributed Teams Badge, Customer Service: Winning Back a Lost Customer, Managing Your Emotions at Work, Customer Service: Problem Solving and Troubleshooting, Difficult Conversations: Talking about Race at Work, Getting into the Mind of the Hiring Manager, Measuring Company Culture, Succeeding as an LGBT Professional, Diversity, Equity and Inclusion in the Workplace Certificate, Jeff Weiner on Establishing a Culture and a Plan for Scaling, Communicating Across Cultures, Global Strategy, StorageCraft Certified Master Engineer, Certified StorageCraft Specialist, Certified StorageCraft Engineer, Certified LANDesk 9 Engineer, and CompTIA Security+ Certification. The dates of these certifications range from 2010 to 2023.