Susan Jones

Susan Jones is an experienced professional in the mortgage sector, currently serving as a Retail Mortgage Portfolio Manager at Arbuthnot Latham & Co., Ltd since November 2021. Prior roles include Mortgage Operations Manager at Secure Trust Bank from May 2018 to November 2021, and Primary Servicing Manager at Pepper UK from January 2016 to December 2017. Susan has demonstrated expertise in post-completion servicing, management of operational teams, and implementation of new procedures, particularly during a significant migration of the mortgage book to Barclays while holding the position of Mortgage Servicing Manager from January 2010 to December 2014. Additional experience includes roles at Secure Trust Bank PLC and ING. Susan holds a Bachelor of Science (BSc) degree in Financial Services from The University of Manchester via distance learning.