Babikr Salih

Babikr Salih has a diverse work experience in the technical support and customer service field. Babikr started their career in 2007 as a Help Desk/ Tech Support at Guilford Performance Textiles, where they provided technical assistance to customers via telephone and email. Babikr then moved on to work at ALPHANUMERIC SYSTEMS at CONE HOSPITAL in 2012 as an IT Analyst & Desktop Support, where they supported the development and implementation of the Cone Health Link Epic launch and maintained the Active Directory and ticketing system. In 2013, they joined Lenovo as a Tech Support/ Information Tech/ Desktop Support/ IT Admin, where they were responsible for installing and repairing routers, laptops, and desktops, as well as supporting debugging, Microsoft Outlook, SharePoint, and SQL server. Babikr also performed software uploads and system upgrades. In 2016, they transitioned to CoreLogic as a Technical Customer Support Representative, providing end-user support for CoreLogic products and addressing inquiries and concerns from real estate agents. Most recently, they worked as a Technical Support Specialist at ARCA Worldwide, starting in 2017.

Babikr Salih obtained a Bachelor's Degree in Business Administration and Management Information Systems from Omdurman Ahlia University in Khartoum, Sudan. Later, they pursued an Associate's Degree in Computer/Information Technology Administration and Management from Guilford Technical Community College in Jamestown, NC, which they completed between 2009 and 2012. Following this, Salih went on to earn a Master's Degree in Computer/Information Technology Administration and Management from North Carolina A&T State University in Greensboro, NC, which they completed in December 2014. In addition to their formal education, Salih obtained certifications in Basic Operating Systems and Network Systems from Guilford Technical Community College, as well as a certification in Soft Skills from the Creating IT Futures Foundation. Babikr also received training in Java Programming & Big Data, although the institution where they acquired this training is not specified.