Luca Poggesi

Luca Poggesi is an accomplished hospitality professional with extensive experience in customer service and management. Currently serving as Assistant General Manager at Arcade Food Hall since July 2022, Luca has a proven track record in enhancing customer experiences and fostering brand loyalty. Previous roles include Head of Customer Experience at SUPPER London, where responsibilities encompassed customer query resolution, policy development, and team mentoring, as well as Assistant General Manager at both Sophie's Steakhouse and Jamie Oliver's Fifteen, emphasizing operational efficiency, staff training, and financial management. Luca's career pathway began with various roles from Waiter to Accountant, showcasing a comprehensive understanding of the hospitality sector. Luca holds a diploma from the High School of Economics - G. Di Vittorio in Italy (2000-2005).